Your name and what do you do?
Charles Mwakio. Entrepreneur.
What does a Business & Communication Skills Trainer do?
I assist businesses and individuals improve in how they communicate with a focus on the clarity of the message to their consumers, shareholder or teams. My belief is that all business should be clear on how and what they communicate.
What are the challenges you face as a trainer?
Convincing business owners as to why they need to invest in training programs, some business owners view training as a luxury or a way to unwind hence trainings and team building activities going hand to hand which sometimes doesn’t work well.
What your three top skills you think a successful MC should have?
Tell us about Hifadhi Africa?
It’s an NGO that works with pastoral communities of Kenya in assisting them gain access to water, health and education currently working closely with the people of East Pokot, Baringo County.
Customer service in Mombasa is wanting, what do you think needs to be done to eliminate the “Slow Service” in Mombasa?
Well, it is wanting but it has greatly improved over the years, we need to have business owners invest in and appreciate systems and structures, some businesses are ran as one man shows which is never good for service.
What other trainings do you think people in Mombasa industry require to increase service efficiency?
I believe matters on branding and how a workforce should be custodians of a company’s brand, people need to appreciate that bad customer service has a long term effect on a company’s brand.
Who are your top three role-models that you look up to?
I will stick to career models;
Where do you see yourself 10 years from now?
Running a training and investment firm.
Parting shot: Never underestimate your abilities.